Our cutting-edge platform employs AI and machine-trained models to combat fraud and enhance customer engagement through real-time analysis of SMS, MMS, and voice calls.
MESSAGING SOLUTIONS
RealNetworks enables mobile operators to maximize their messaging services through leading edge interoperability and value-added messaging services. By utilizing machine learning, network data analytics and artificial intelligence tools, RealNetworks’ mobile carrier services ensure operators, interconnect vendors, and aggregators have the most secure and most valued services for both consumer and enterprise messaging.
KONTXT revolutionizes mobile network text messaging by implementing state-of-the-art spam and gray route controls, enhancing the subscriber experience. KONTXT ensures strong filtering, enforcement of gray route policies, and prioritized delivery for enterprise senders. As a premier platform for categorizing A2P messages, KONTXT supports mobile carriers in boosting customer loyalty and creating new revenue streams through effective message classification and spam prevention.
RealNetworks Metcalf® ICM facilitates global SMS messaging for mobile operators, processing over 2 billion messages daily with comprehensive billing, reporting, and financial analysis support.
VOICE SOLUTIONS
Leveraging RealNetworks' mobile communication expertise, especially in anti-fraud and anti-spam, KONTXT for VOICE presents an advanced solution for carriers against voice fraud. With AI and machine learning deployment, it exceeds standard measures like phone number block lists and voice captcha, ensuring a more robust defense. Our machine-learning microservices swiftly analyze caller voice and intent, delivering rapid and accurate assessments to protect global network customers.
Not only does KONTXT for VOICE safeguard mobile users but also optimizes network capacity by minimizing fraudulent calls and prioritizing legitimate ones. Our suite of services is adaptable to CPaaS platforms through API integration, catering to both traditional Telcos and Mobile Network Operators (MNOs) combating caller fraud.
RINGBACK TONES
As the inventor of the Ringback Tone (RBT), RealNetworks offers top-tier, fully managed Ringback solutions to mobile carriers, customized for local market needs, driving service adoption, and reducing churn. Pioneering RBT, RealNetworks launched the world's first service with SK Telekom in 2002, consistently outperforming competitors in subscriber penetration and revenues across all active markets. Today, RealNetworks operates RBT services for more mobile subscribers than any other provider in the world.