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To alert RealNetworks of a potential security-related problem while using Helix Server, please send an email to server-security[at]real.com with "Security Issue" in the subject line.
Please note the following in your email:
- A report of how you found the problem
- How it can be reproduced
- Versioning information of all software involved
- Reference number
- Your contact information, including phone & e-mail address
Once RealNetworks is aware of a security incident, we work as quickly as possible to find the cause, and develop a solution. These solutions, regardless of whether they are a patch, a configuration change, or other workaround, will be made available from this site.
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